Question 1

How do I book an appointment?

Accepted Answer

Anyone can book without an account: open the booking page, choose the service you need, pick a date and time, and tell us how to reach you. We confirm by email within one business day. If you already have a client account, you can also request a time from your portal or your appointment calendar.

Question 2

Do I need an account to book?

Accepted Answer

No. The booking page is open to everyone. An account is only needed if you want to see all your past and upcoming appointments, invoices and account details in one place.

Question 3

How do I reschedule an appointment?

Accepted Answer

Sign in to your portal, open the appointment (or use your appointment calendar) and choose Move. Pick the new day and time and send it. The appointment goes back to 'Requested' while we confirm the new time, and we're alerted straight away.

Question 4

How do I cancel?

Accepted Answer

Open the appointment in your portal and choose Cancel. You can cancel any upcoming appointment that hasn't happened yet. We're notified immediately, so there's no need to phone or email as well.

Question 5

How far ahead can I book?

Accepted Answer

From tomorrow up to six months out. Times are shown in your own time zone, and weekend requests are accepted but confirmed based on availability.

Question 6

How do I pay an invoice?

Accepted Answer

Every invoice in your portal shows the amount, what it's for and the due date. Choose Pay now to pay securely by card. Once payment clears, the invoice is marked Paid automatically — no receipt to chase.

Question 7

What happens after I request a time?

Accepted Answer

Your request lands with our team right away. We check availability, confirm by email, and the appointment then shows as Confirmed in your portal with the joining details or the address.

Question 8

Can I see what I owe at any time?

Accepted Answer

Yes. Your portal shows your outstanding balance and every invoice. You can also ask the portal assistant questions like 'How much do I owe and when is my next appointment?' — it answers from your own records only.

Question 9

Who can see my information?

Accepted Answer

Only you and our team. Each account sees just its own appointments, invoices and details, and you can add a second verification step to your sign-in from your account settings.

Question 10

I can't sign in — what should I do?

Accepted Answer

Use the password reset link on the sign-in page. If you still can't get in, email info@opulentusmanagementgroup.com or call (770) 750-4802 and we'll help.

Booking, changes and payments

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